Customer Successes: Franklin American Mortgage Company

Franklin American Mortgage Company

 "The flexibility in JReport Designer, specifically the ability to make pixel perfect form reproductions, eliminated the tedious processes previously in place and has fundamentally improved the method for generating all types of reports."

- Michael Milom Data Services Manager at Franklin American Mortgage


Company Overview

Founded in Franklin, Tennessee in 1993, Franklin American Mortgage Company (FAMC) is a privately held, full-service mortgage banking firm. FAMC offers a broad range of conventional and government centric mortgage services combined with a personalized, high-quality customer experience. Committed to helping each of its clients achieve homeownership, Franklin American collaborates on all sides with borrowers, brokers, and lenders to provide a strong sense of security to each party, making the mortgage process as seamless as possible. Though value-oriented at its core, Franklin American stays on the cutting edge through technologically advanced operation systems helping the firm to realize its vision of becoming a national leader in mortgage banking.

Business Challenge

Having experienced tremendous growth since its introduction to the mortgage marketplace nearly two decades ago, Franklin American required a tool that was able to meet the demands of its burgeoning internal business requirements. Finding that it was outgrowing the third party mortgage reporting system in place prior to JReport, the firm's expansion to multiple office locations across the United States, and extensive internal user base forced a move towards a more scalable reporting alternative to meet these new system demands.

Specializing in both conventional and government mortgages, Franklin American needed a reporting solution that could handle large quantities of data to be arranged for statistical analysis, raw data reports, statistical summaries for external distribution and an array of other quantitative outputs. High-quality form reproduction was also a user requirement for FAMC as a portion of its business involves working with mandatory government forms. These forms, previously being produced by hand, created a laborious and time consuming task for employees, hindering FAMC's ability to focus on utilizing and dispensing the data being formatted. Flexibility of report output was also a necessary requirement of the new reporting platform. Inclusion of a scheduling feature as well as the ability to generate high quality reports in both Excel and PDF formats was essential. Ultimately, Franklin American Mortgage Company sought a user-friendly, flexible, high performing and scalable solution to meet its reporting demands.

The JReport Solution

JReport provided the quintessential solution for all of Franklin American's reporting needs. The Java architecture allowed JReport to be embedded into the company's existing application, providing an internal reporting center for users at every level of the firm. Information hosted by JReport includes mission critical company data such as mortgage origination data, company performance data, division performance data, and business summaries that employees of FAMC need to access day-to-day for smooth operation of the company, enhanced rapport and easier interaction with clientele.

JReport Designer provided Franklin American the tools needed to meet the rigid specifications of the form reproductions required of the enterprise. The user-friendly interface allows reports to be developed intuitively thus expediting, optimizing, and streamlining both form and report production processes. Data Services Manager at Franklin American Mortgage Company, Michael Milom, described the JReport Solution by saying, "The flexibility in JReport Designer, specifically the ability to make pixel perfect form reproductions, eliminated the tedious processes previously in place and has fundamentally improved the method for generating all types of reports." JReport products also provide an array of report output options giving Franklin American the ability to publish and deliver in Excel and PDF formats as well as many other valuable options such as CSV, HTML, email, DHTML, etc.

Additionally, the scalability and performance metrics provided by JReport allows the software to evolve with the company ensuring that Franklin American will never outgrow JReport as it did with the earlier reporting platform.

Benefits

With JReport, Franklin American has realized many key benefits within its overall operation including an automated process for form reproduction, flexibility in report output and deliverability, complete scalability, and fully actionable reports.

Franklin American Mortgage Company's deployment of JReport has automated report generation within the company, thus eliminating the drawn out, by-hand process for employees in place before and allowing for rapid creation of presentation ready documents. The interactive nature of JReport has contributed to increased productivity and report quality, company wide. Utilizing the flexibility provided by JReport Designer, FAMC now has the power to create reports as internal or external needs arise or schedule them for delivery to various user groups at predetermined times. This capability coupled with the ability to meet universal system requirements through an extensive array of report outputs has permitted JReport to be a long-term reporting solution for Franklin American Mortgage Company yielding a highly mutually beneficial customer-vendor relationship.

The added advantage of JReport's scalability will accommodate FAMC's continued growth through its adaptability to any user environment. Additionally, JReport is able to work with all of the data essential to Franklin American Mortgage Company's successful day-to-day operation and client interaction. Combining this mission critical information to generate highly actionable reports allows Franklin American to maintain its reputation as a premier provider of mortgage services and produce the high-level of customer service centric to the company's mission.

Each of these user benefits provided by JReport has culminated into a more efficient operational strategy for Franklin American that allows employees to spend less time managing report data and layouts and more time growing the business through the firm's core value of providing an excellent customer experience and facilitated homeownership processes to everyone within its client network.

Customer
Franklin American Mortgage Company is a privately held, full-service mortgage banking firm offering a broad range of mortgage services combined with a personalized, high-quality customer experience.

Customer URL
www.franklinamerican.com

Integration
Franklin American deploys JReport internally allowing users to generate pixel perfect reports and forms for both in-house comparisons and external distribution.

Results & Benefits
Franklin American Mortgage Company's deployment of JReport has automated report generation within the company, thus facilitating processes for employees and allowing for rapid creation of presentation ready documents increasing productivity and report quality.