Telecommunications

The telecommunication industry is poised for continued aggressive growth. Constant home and office usage demands necessitate perpetual innovation and product/service evolution. In addition, rapid advancements in technologies – for example, wireless communication, high-speed Internet access, and VoIP – are generating new market demands. Due to the rate at which this industry can change, telecommunication companies are aggressively seeking means to gain competitive advantages while maintaining the ability to continually adapt to new market conditions.

Telecommunications companies around the globe are turning to sophisticated enterprise reporting solutions to gain valuable insight into operations, costs, and revenues. With JReport, these companies are realizing the benefits of actionable information and ready access to their own business intelligence. JReport enables these companies to access the information they need to identify opportunities for driving increased profits and cost savings.

Increase Revenue
Innovation is the lifeblood of the telecommunication industry. Fierce competition has necessitated fast product development and effective means to add value for customers. Telecommunication companies embed JReport into existing services offerings to create a unique competitive advantage. By embedding sophisticated reporting and ad hoc query capabilities into existing technologies and services, telcos are able to enhance the value of their offerings, providing a unique differentiator in a competitive market.

Revenue Assurance
Furthermore, JReport provides a reliable means for telcos to achieve better revenue assurance. According to a PricewaterhouseCoopers survey, up to 30 percent of a telcos' annual revenue may be lost due to poor visibility into credit management and fraud data. With JReport, telcos are able to better ensure the capture, billing, and collection of revenue by monitoring billing errors, fraud, and bad debts.

Improve Operations
Telcos are inundated with reporting and regulatory requirements. JReport provides telcos with a robust reporting solution that easily accesses data from sources across the enterprise, to provide a single view of operating efficiency. This insight helps identify regulatory shortfalls before they occur, heading off costly penalties.

JReport's ad hoc capabilities also provide management with a clear view of supply and distribution channels. Analyzing customer order trends helps telcos manage supply inventory to avoid excess storage costs and inventory write-downs. Empowering distribution channels with fast access to product and customer information via the Web ensures optimal distribution strategy while reducing operating costs.

Enhance Customer Retention
Building customer loyalty is critical to maintaining and increasing revenue in the telecommunications industry. Accenture estimates that extending a customer relationship for just one year can increase revenues by 45%; that number tops 130% when the relationship is extended for three years. JReport provides telcos with a clear, actionable view of their customers. Because JReport is intuitive to use and Web-enabled, users across the entire enterprise can access valuable customer information. By identifying profitable customers, usage trends, and credit and billing histories, telcos are able to effectively utilize their own business intelligence to market and up-sell services to appropriate targets. And, more importantly, they are able to proactively market to profitable customers to reduce churn rates.

Read below to see how JReport is being used by leading telecomm companies worldwide:

Bell Canada Bell Canada implemented JReport to improve the efficiency of their 911 emergency system. Using JReport, analysts at Bell Canada generate hundreds of reports daily to identify incorrect call data, like non-existent street numbers, incorrect district information, and incorrect Emergency Response Center information. This information is analyzed to ensure accurate routing of over 7 million emergency calls annually to appropriate Emergency Response Centers. Click here to for full story.

Verizon Verizon deployed JReport across their Verizon Wholesale department in order to better bill, monitor, and track their wholesale long distance clients. JReport is used to track monthly call metrics, including call length and location, for each client. Based on this data, Verizon is able to ensure the accuracy of client bills. In addition, JReport is used to track bill payment, helping Verizon to better identify and collect on delinquent accounts.

Click here to read more JReport success stories.

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