NuComm International Uses JReport to Boost Productivity by 50%
April 26th, 2005 – Jinfonet Software (www.jinfonet.com), a leading provider of 100% J2EE embedded reporting solutions, announced today that NuComm International, Canada’s most successful provider of customer relationship and contact center services, has embedded JReport to provide integrated and automated reporting functionality to its NuStar performance management platform. NuStar serves as a Process Management system for developing, launching, and managing both client and internal campaigns. This includes conducting automated surveys, monitoring and managing inbound and outbound calls, and integrating voice recognition, chat and email services.
Prior to embedding JReport, NuComm’s only means of reporting on customer projects was through the manual creation of Excel spreadsheets – a time consuming process that hindered analysts’ efficiency and monopolized over half of their workday. Every morning, analysts had to gather data on customer projects from multiple, disconnected sources and report against the program’s specifications and requirements. Spreadsheets were then emailed to client project managers as attachments. Because Excel does not support reusable components, each new report required regularly used formulas and calculations to be re-created specifically for that spreadsheet.
JReport frees NuComm analysts from Excel’s cumbersome reporting environment by enabling them to rapidly create and dynamically modify reports through a DHTML interface that is seamlessly integrated with NuStar. Using tag libraries, analysts can build commonly used formulas and calculations once and save them to a custom library. Analysts can access that library at any time during the report creation or modification process and simply “drag and drop” saved formulas or calculations into reports, rather than have to re-write them by hand. By upgrading reporting functionality from Excel to JReport, analysts have cut report development time by 50%.
Bob Zahn, NuComm’s Partner Manager, commented on NuComm’s improved reporting efficiency: “Using JReport, our analysts are able to build all of their frequently used formulas and calculations once and store them in a centralized location that can be used over and over again. Because reports can be generated and deployed so quickly, our analysts are now able to allocate time to other important tasks, rather than spend almost half the day in front of an open Excel spreadsheet.”
JReport drives customer service and program responsiveness by creating reports that are fully actionable; analysts and end users can easily sort, filter and drill through reports in real-time to meet specific data presentation requirements. Since reports can be created on-demand in addition to being scheduled deploy at pre-determined times or to automatically generate when NuStar recognizes certain “event triggers”, such as a reaching a maximum incoming or outgoing call volume, or dipping below a minimum level of responsiveness, JReport ensures that both analysts and customers have access to up-to-date information. Real-time access to mission-critical information helps decrease lag-time between recognizing a problem and launching corrective actions, thus increasing efficiency and maximizing customer ROI.
“JReport can collect and display vast amounts of data across multiple platforms and programs and gives end users the ability to choose which program or piece of business they want to view,” said Zahn. “Using JReport for report creation, modification and delivery gets critical data to customers in real-time, and gives them the power to explore data and independently discover answers to their questions and concerns.”
About NuComm International
NuComm International offers innovative “customer care” solutions to businesses of all sizes, ranging from its OnCall™ pay-as-you-go service to its NuVoxx interactive voice response (IVR) service bureau to its full-service outsourced call centres. Owned and operated by a team of experienced Canadian contact centre professionals, NuComm is among the few contact centres operating in an ISO 9001:2000 quality managed environment. As a leader in the North American contact centre industry, NuComm’s contact centres provide technical and service support, customer care and billing, data management and customer self-service programs to some of the best-known companies in the cable, telecommunications, automotive, financial services, retail, catalogue and media & entertainment sectors. More on NuComm International is available online at www.NuComm.net.
About Jinfonet Software
Rockville, Maryland based Jinfonet Software is the leading provider of easily embeddable, highly functional reporting solutions. JReport, the company’s flagship product, is a 100% J2EE reporting solution that embeds seamlessly into any application and delivers actionable reports via the web. Key features include a rich set of APIs for integrating any level of reporting functionality into an application, the ability to access any data source, built-in security with single sign-on capabilities, and the ability to scale through multiple CPUs or clustered servers to meet growing reporting needs. JReport’s intuitive design and deployment tools make report creation, review, on-the-fly modification and distribution fast and easy. JReport is in its 7th release cycle and is employed by 1,000,000+ end-users at more than 800 companies worldwide. More information on Jinfonet Software and JReport is available online at www.jinfonet.com.