Adeptra Embeds JReport into Its Cutting-Edge Auto-resolution ervicesT Platform
February 10th, 2005 – Rockville, MD – Jinfonet Software (www.jinfonet.com), the global leader in embedded reporting solutions, announced today that Norwalk, CT based Adeptra, number 1 in Auto-resolution solutions, virtual contact center solutions that are the next generation in two-way voice and alerting, has selected JReport to enhance their unique, Automated Resolution Technology (ART)™ platform with embedded, actionable reporting capabilities. Adeptra’s platform streamlines customer service by engaging customers in a personalized dialogue, and resolving issues, without the need for contact center staff. Adeptra selected JReport because their developers were extremely impressed with how easy it was to seamlessly embed JReport’s 100% J2EE architecture into the ART™ platform, allowing users to experience a consistent interface and never have to leave the native application to access reporting features. Most important to the integration was the ability of JReport’s security scheme to synchronize with Adeptra’s customer LDAP directory. This enables JReport to authenticate and authorize users based on the LDAP server’s identification of user name and password. This provides the Adeptra ART™ platform with single sign-on capabilities.
“We were in a classic build-or-buy situation,” said Adeptra CTO Tony McGivern, “and we decided we did not want to be in the business of reporting. JReport was exactly what we wanted in a reporting tool – it was the only solution that had the capabilities we needed, and of all the tools we evaluated, it was by far the most flexible, and was the easiest to integrate into our platform.”
JReport was seamlessly integrated with Adeptra’s platform, providing customers with the ability to create easy-to-view reports through a consistent user-interface. This integration enables customers to create reports that track the total volume of incidents, incident type, the response to that incident, and how those responses compare to pre-determined benchmarks. Reports are delivered on a customer-defined schedule and can be exported into a variety of standard formats, including HTML, DHTML, Excel and PDF. JReport also provides Adeptra’s ART™ platform with ad hoc reporting capabilities which give customers the ability to quickly and easily view and customize reports via the web in real-time.
“JReport’s ad hoc feature is a terrific value to extend to our clients,” said McGivern. “It was the only solution that gave them the ability to customize their own reports online, in real-time, with a consistent user experience. JReport features and functionality really help us differentiate ourselves in the market.”
Roll out of the enhanced application is scheduled for Q1 2005.
Adeptra is #1 in Auto-resolution, virtual contact center solutions that far exceed traditional auto-dialer applications by providing three times the reach, engaging customers in a personalized dialogue, and resolving issues, without the need for contact center staff. Whereas most customer support is accomplished through a “request and respond” model, Adeptra’s Auto-resolution Services™ are the next generation in two-way voice and alerting solutions; they proactively reach out and deliver time-sensitive customer communication via voice, fax, pagers, text messaging, and email. Adeptra’s applications are fully integrated, industry-specific solutions for business processes such as fraud detection, collections, and marketing.
Adeptra’s clients include six of the top 10 financial institutions in the U.S. and five of the top 10 in the U.K. Established in 1996, the company raised $52 million in funding from a consortium led by Deutsche Bank Ventures/ABS Ventures and including Barclays, FLV, NIB Alpinvest, Advent and ACT. Adeptra operates from offices in Norwalk CT, and London, UK. For more information, visit www.adeptra.com.
About Jinfonet Software
Rockville, Maryland based Jinfonet Software is the leading provider of easily embeddable, highly functional reporting solutions. JReport, the company’s flagship product, is a 100% J2EE reporting solution that embeds seamlessly into any application and delivers actionable reports via the web. Key features include a rich set of APIs for integrating any level of reporting functionality into an application, the ability to access any data source, built-in security with single sign-on capabilities, and the ability to scale through multiple CPUs or clustered servers to meet growing reporting needs. JReport’s intuitive design and deployment tools make report creation, review, on-the-fly modification and distribution fast and easy. JReport is in its 7th release cycle and is employed by 1,000,000+ end-users at more than 800 companies worldwide. More information on Jinfonet Software and JReport is available online at www.jinfonet.com.
Adeptra Media Contact