KANA Software gives global companies the tools they need to provide an exceptional experience that creates customers for life. However, empowering customer service agents to deliver a highly personalized customer experience requires easy access to curated customer profile data. To enhance the quality and depth of that information, KANA set out to find a more robust, efficient, embedded platform to infuse intelligence and dynamic data visualization. KANA chose JReport for its simple setup and integration with its existing technologies.
JReport gives our users—internal and external—the ability to construct reports on the fly without having to be database experts or involving IT in the process. That simplicity and self-service goes a long way in enriching customer relationships and driving better experiences for their end users.”
Vikas Nehru, SVP of Worldwide R&D and Support, Verint Systems