KANA Software gives companies the tools they need to provide an exceptional experience that creates customers for life. However, empowering customer service agents to deliver a highly personalized customer experience requires easy access to customer profile data. Because of this, KANA set out to find a more robust embedded platform to infuse dynamic data visualization. KANA chose JReport for its simple setup and integration with its existing technologies.
JReport gives our internal and external users the ability to construct reports on the fly without having to be database experts or involving IT in the process.”